Support

Our dedicated team of sales and engineers will help you troubleshoot any product-related issue, or visit our FAQs page for easy fixes

Our Services

Inspection and Repairs
Training
Relocation Services

Service Extension Agreement (SEA)

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Preventative Maintenance

Comprehensive checking of the calibration and alignment of the imaging system, and conditions of different parts, such as objectives and stage.

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Application Support

Solutions for different research applications in using the imaging system and software NIS-Elements.

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Training or Workshop

Customize training or workshop provided for different users in applications of imaging system.

SEA Premium
  • Service Parts Discount
  • Software Update after Warranty Discount
  • Instant Hotline Response
  • 1-2 Days On-Site Response
  • Remote Assistance
  • Application Support

SEA Standard

Including Priority Hotline Response and On-Site Response, Application Support, Preventative Maintenance, and Training or Workshop.

FAQ

Categories

Basic Troubleshooting

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Fluorescence

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Basic TroubleShooting

For manual microscope, the tension (torque) of the coarse adjustment knob can be adjusted by rotating the torque adjustment ring, located just at the back of the knob.

- To increase the tension, turn the torque adjustment ring anti-clockwise.
- To decrease the tension, turn the ring clockwise.

** Remark: Avoid decreasing the tension too much. Otherwise, the stage will fall under its own weight.

Fluorescence

1. Check the color settings of the bottom name tag of your image
   → Right-click on the bottom name tag (Eg. BF)
   → Select "Channel-Coloring".
   → Check if "In Color" is selected.

2. If you are using LIDA, make sure the "COLOR" button under the OC panel is selected.

If you adjusted the LUTs,

1. Select "More Options" when you are saving image.
2. Make sure "Apply saved LUTs" is selected.
3. Click "Save"

Confocal Imaging System - NIS-Elements

If you adjusted the LUTs,

1. Select "More Options" when you are saving image.
2. Make sure "Apply saved LUTs" is selected.
3. Click "Save"

About

Phone: (+852) 2784 0630
WhatsApp: (+852) 9404 6983
Email: sales@ctschina.com.hk
Working Hour: 0900-1730

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